Help & Support

About Mutualart

What is MutualArt?

MutualArt is a revolutionary online art information service, launched after years of extensive research and development. We are dedicated to empowering our members - over two million art enthusiasts, collectors and professionals - by providing more art information than has ever been available before, together with tools to customize that information, using our proprietary semantic web technologies.

How extensive is your archive?

Our archive contains complete auction results and artwork information such as provenance, condition, literature, exhibited history and more. We are the only market source to cover exhibitions worldwide as well as articles and news to provide deep insight and a solid background on every artist.

How does MutualArt source data?

Unlike other providers, MutualArt combines automatic data aggregation with a thorough manual review process, ensuring the information on our site is accurate and from a verified source. We are not a listings service and do not take payment for entries on our site, which allows us to retain objectivity. MutualArt selects its data sources manually, before collecting data via an automatic process. This data is then reviewed by a human moderator, who verifies its accuracy prior to publication.

Who can I contact regarding your data?

Should you have a question about our data, or find any inaccuracies, please get in touch with support@mutualart.com. MutualArt makes every effort to ensure the data on our site is accurate, up-to-date and comprehensive.

How many past auction prices can I see?

Access to past auction prices varies according to your membership plan. Unlimited access to our online database with millions of detailed auction results for over two decades, as well as all of our upcoming auction estimates, is included in the Premium and VIP plans. The Essentials plan will provide you with unlimited access to all upcoming auctions, but is limited to only auction results from the last year. The only plan without any access to past auction prices (results) is the Personal Alerts plan, which is meant to be used solely for upcoming auctions.

Does MutualArt list upcoming lots?

Yes, MutualArt lists upcoming lots for over 739,000 artists.

If you are simply interested in being alerted about upcoming auctions based on your indicated interests then our Personal Alerts plan is the way to go. You will receive daily emails that include auction lot estimates alerting you about upcoming sales for all of the artists that you follow. Make sure to follow up to 15 artists and as many auction houses as you wish in order to get the most out of your membership.

However, if you become a Premium or VIP member you will get full access to MutualArt’s Price Database, gaining unrivaled insight into both past auction results and upcoming estimates.

Which artists does MutualArt cover?

MutualArt displays past auction prices, exhibition listings, upcoming auction information and featured articles on over 739,000 artists - from old masters to modern and contemporary favorites, as well as emerging talent from around the globe. To be listed on our site, an artist must have exhibited or sold work at one of the 22,000+ museums, galleries, and auction houses whose artists MutualArt covers.

How do I see price information?

Price information is available to MutualArt Premium and VIP members only. Click here to upgrade.

Looking to buy a specific artwork or artist?

Our exclusive Private Sales service helps you find those elusive artworks. We search through our extensive network of galleries and auction houses and guide you through the sales process. Click here and our expert team will contact you to learn more about what you are looking for.

Can I sell my artworks to/through MutualArt?

Yes, you can sell your art through MutualArt. See how to do it here.


Using The Site

I am having issues logging into my account

If you can no longer remember your password, please click ‘Forgot your Password?’ when trying to log in. If you have forgotten the email address associated with your account, or are still unable to log in, please contact support@mutualart.com who can help resolve the issue.

How can I find a specific artist on your site?

To find an artist on our site type their name on the search bar on top of the screen. You will see many results for your query.

For example, if you search ‘van gogh’ the first option you get is ‘View all results for “van gogh”’. Click on it to see all the artists, galleries, museums and articles including that search query. The second result reads ‘Vincent van Gogh - Dutch (1853-1890)’. Click on it to go to the artist’s profile with his artworks, upcoming auctions, exhibitions and more. Listed below you will find other artists and organizations that include part of your search query.

If you still can’t find the artist you are looking for, email us at support@mutualart.com with their name, nationality and life-dates if possible.

How do I track artists and artworks I'm interested in?

MutualArt makes it easy to stay up-to-date with the art you love. Follow your favorite artists, museums, galleries, cities and auction houses to receive personalized Art Market Alerts.

Updates are visible at My MutualArt and will also be delivered to your inbox. The frequency of alerts will depend on the number of artists you follow, and the volume of their activity. Follow a higher number of active artists to receive more alerts.

How can MutualArt help me analyze the market?

MutualArt provides decision support tools for anyone assessing the value of art. Our Price Database makes it easy to search past and upcoming auction prices for over 739,000 artists, and provides artist performance charts, as well as detailed market analysis, tracking the performance of artworks by category, medium, artist nationality, and sale location.

The Artist Performance reports allow you to view different data insights and graphs and is included in our Premium and VIP memberships, or can be purchased separately per artist.

How can I use MutualArt to discover new art?

MutualArt makes it easy to discover new art. Visit our Artists page to discover new artists in your favorite categories, from Impressionist & Modern masters to Contemporary favorites. Also, our Articles on art market news and events make it easy to discover new names and keep up-to-date with the artists that other collectors are talking about.

What happens if I own some of the artworks listed on MutualArt?

We invite you to try MyCollection, our exclusive online management system, to keep track of your whole collection. Add any of the artworks listed on MutualArt with just one click. Include all the expenses associated with each artwork and receive alerts when similar lots are on auction.


Plans & Registration

How do I become a member?

Visit our plans page to view our membership plans and sign up. You can review, cancel or change your membership at any time under your Account Settings or by contacting support@mutualart.com.

Which membership plan is right for me?

MutualArt offers different membership types to meet your needs - whether you’re a seasoned collector, researching an artwork, or simply love art.

Personal Alerts make it easy to stay up-to-date with the art you love through email notifications delivered in real-time. Tell us your interests by following artists and setting custom filters and we’ll make sure you’re the first to hear relevant information.

Essentials membership is useful if you are only looking for recent auction price results from within the last year.

Our most popular plan is the Premium one, recommended for those who wish to receive personalized email notifications and have unlimited access to our database of past and upcoming auction prices, covering over 739,000 artists. Premium members also receive unlimited access to our detailed analytics and decision support tools.

Choose VIP membership to join MutualArt’s highest tier and follow an unlimited number of artists, receive artwork appraisals, collection management advice, and direct access to our private sales team. VIPs are also invited to request personalized in-depth market reports for some of their preferred artists.

How much does it cost?

Our free plan allows you to follow up to 15 of your favorite artists and receive limited email alerts. Find your ideal plan to stay up to date with more artists, use our Analytics tools and access our Price Database with realized prices and estimates for upcoming auctions.


CANCELLATION & REFUNDS

How can I cancel my membership?

You can review, change, or cancel your paid membership at any time in your Account Settings. Our in-house support team is also on hand to answer any questions you have regarding membership and can be contacted at support@mutualart.com / +1 (646) 755-3740.

How can I cancel my free Personal Alerts trial membership?

The 30 day Personal Alerts trial is completely free, and if you do not wish to upgrade to a paid plan at the end of the free trial your account will be automatically converted to a free membership account (with limited features). If you still want to cancel, please contact our support team for assistance: support@mutualart.com / +1 (646) 755-3740.

How do I delete my MutualArt account and data?

Please send your request to support@mutualart.com and our in-house support team will be happy to assist you.

Cancellation/Refund Policy

Our policy states that you are able to cancel at any time without incurring any future charges. As you are billed in advance for the whole month/year you simply need to request to cancel before the end of your billing cycle. We do not pro-rate or refund the monthly subscription which has already been paid, but if you cancel your annual subscription within a period of 3 months from the commencement date (or extended subscription date) of your membership you will only be charged for the period that has lapsed on the cost basis of a monthly plan (a higher monthly subscription fee), and the outstanding balance will be credited to your card. See full Cancellation and Refund Policy.


APPRAISALS

Can I use your art appraisal for insurance purposes?

The online appraisal report we offer provides the current fair market value of the artwork if it were put up for auction. Although some insurance companies may accept our report, most of them require a full appraisal, which includes artwork authentication. You can download a sample of our appraisal report to show your insurance company in order to ensure that it is sufficient for their requirements. To proceed with submitting an appraisal, please click here.

Can MutualArt confirm the authenticity of an artwork?

No. As the appraisal process is done exclusively online it is not possible to tell the authenticity of an artwork, which requires an in-person analysis.

I am not able to upload the images to submit my appraisal. What should I do?

Please simply process the whole appraisal submission without uploading any images, and then send us the images as attachments in a separate email to appraisals@mutualart.com.

I am experiencing technical difficulties in the submission process. Can I just email the information?

Yes, no problem. Please contact us at appraisals@mutualart.com and we will be happy to assist you with the submission.


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